Contact Us
General Inquiries
Our hours of operation are Monday - Friday from 9 am to 4 pm EST time. Feel free to contact us through one of the following channels:
Email: You can email us at info@whitehauscollection.com
Phone: You can reach us at 1-800-527-6690.
Return Inquiries
If you already received your product, you have 90 days from the day of delivery to contact us and request a return form (RMA) and follow the instructions. Once the return goods request has been submitted you shall receive a confirmation email within 24-48 hours.
Check your inbox for a return confirmation email. Attached to the confirmation email you shall find your approved RMA (Return Merchandise Authorization) approval number and return shipping label. A return label will be provided for original orders that have shipped with Ground Services only.
You will have 10 days to send out your return. A package can then be dropped off at your nearest UPS carrier store for the return shipment. A 10% restocking fee and return shipping cost applies for shipped returns.
Parts Inquiries
In order to properly validate your product, and provide the correct recommended parts, please email parts@whitehauscollection.com
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A copy of your sales receipt or photo of the fixture to identify the model number.
- Your contact/shipping information.
- A photo of the necessary part(s) or a brief video demonstrating the issue if you're uncertain about what is required.
The turnaround time for responses could range from 24 to 48 hours.
