Shipping Policy

SHIPPING & DELIVERY

Ground Shipments:

Whitehaus Collection understands how important it is for you to receive your order fast. We will make every effort to process your order quickly and accurately.

Each order normally takes up to 2 business days to process and ship out. Once shipped it will take 5-7 to be delivered.

If you need to expedite your shipping please contact us via email: support@whitehauscollection.com

Ground shipping is not available to Alaska and Hawaii or to P.O Boxes or Military Addresses.

Freight LTL/Truck Shipments:

Additional surcharge of $35 per product will be applied to the shipping.

Freight LTL: For items that weigh over 150 lbs must ship on a pallet. Large and heavy products ship LTL freight on a pallet. Expect delivery typically within 7 business days.

Freight Delivery Instructions: The Freight carrier will contact you directly to schedule a delivery time.  delivery times are not guaranteed and will only be made Monday through Friday. You will need to schedule the delivery within two business days from the day you are contacted. Failure to do this may result in storage fees. Storage fees must be paid by the consumer before the shipment is released.

The driver will place the pallet on curbside at the end of your driveway.

Signature is require for all Freight LTL deliveries.

IMPORTANT: Please carefully inspect the package before signing for it. Try to open the box and visually inspect before signing. If you notice any visible or potential damage on the outer packaging please make a note on the delivery receipt indicating it. Never sign for an item that is broken. If the driver does not allow you to open the box for inspection before signing please write this on the delivery receipt: "Damaged until further inspection". 

Your signature is a binding contract, by signing without proper notation means that the shipment was delivered and received in good order and condition.

By failing to notate THE SPECIFIC DAMAGE on the receipt you are agreeing that you received the ITEM(S) in good condition and exact quantities and are waiving your rights to a claim. Whitehaus Collection is not responsible for any minor or major damages that are not noted on the delivery receipt.

Shipping Damages:

Ground Services:

We encourage you to thoroughly inspect your item for damage within 24 hours of receipt and notify us of any damage immediately via email with attached photos. Please contact us immediately and we will start the claim process for you. We understand that sometimes it is not possible to inspect your item that quickly. We give you some extra time and allow you to contact us within 7 days of receiving the shipment.

For Freight LTL Shipments:

If there are any damages you have 1 business day to inform us by email. Include a detailed description and images of the damage product as well at outer packaging. IF YOU HAVE ANY QUESTIONS AT TIME OF DELIVERY CALL CUSTOMER SERVICE AT (203) 691-9401 IMMEDIATELY

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in and charged your credit card for the purchase.  As soon as we receive your order we automatically confirm that the product is in stock and available for immediate shipment. If your item is on backorder or unavailable we will reach out to you via e-mail and offer refund, replacement or back order. 

Order Tracking:

We will send you tracking information within 1 business day of your order leaving the warehouse to the email address you provided during checkout. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at support@whitehauscollection.com