Whitehaus Collection focuses on providing excellent customer service support and complete satisfaction with your purchase of high-quality products. If for any reason, you are not satisfied with the product delivered we will be happy to issue a refund or offer you an exchange. You can return most items for a refund within 90 days of delivery. Return shipping costs and Restocking fees may apply. Items being returned must be in their original condition and packaging in order to be accepted.
Canceling an order:
If you just placed your order and we didn’t ship your products yet please contact us immediately for a same-day full refund. No restocking fee will be applied to cancellations that have not shipped.
If your item has shipped and you want to cancel your order, you will have to contact us and request an RMA (Return Merchandise Authorization) form for returns. A 10% restocking fee and return shipping cost applies for shipped returns.
Exchanges:
If within 90 days of receiving the product you have changed your mind and wish to exchange- Contact us and follow the instructions for the exchange process. Products being returned must be complete in their original packaging, undamaged, and haven’t been installed or assembled in order to qualify for a return or exchange. There is No Restocking Fee for Exchanges. In order to avoid the restocking fee for an exchange you will need to purchase your new order before requesting/starting your exchange return. Your RMA (Request Merchandise Authorization) approval email will reflect the new purchase made for exchange and waive restock fee. A return label will be provided for original orders that have shipped with Ground Services only. Return shipping costs still apply for exchange returns and will automatically be deducted from the refund amount.
Returns:
If you already received your product, you have 90 days from the day of delivery to contact us and request a return form (RMA) and follow the instructions. Once the return goods request has been submitted you shall receive a confirmation email within 24-48 hours. Check your inbox for a return confirmation email. Attached to the confirmation email you shall find your approved RMA (Return Merchandise Authorization) approval number and return shipping label. A return label will be provided for original orders that have shipped with Ground Services only. You will have 10 days to send out your return. A package can then be dropped off at your nearest UPS carrier store for the return shipment. A 10% restocking fee and return shipping cost applies for shipped returns.
NOTE: Products being returned must be complete in their original packaging, undamaged, and haven’t been installed or assembled in order to qualify for a return or exchange. Include all original packing materials, manuals, and accessories included with the product to avoid any denied returns. Please be certain that products are secure in their packaging and free from any moving components so damage does not occur while they are in transit back to our warehouse.
If the product is not returned in original packaging and non-salable condition, no refund will be given.
If you are simply having technical difficulties with your product and would like assistance in solving the issue so you can possibly keep your item please contact us so we can provide assistance.
Important:
Ground Shipping: Once you receive RMA confirmation email along with return shipping label you will have 10-Days to drop package at any UPS store for return shipping.
Freight LTL Shipment: For return of Freight/LTL shipments customer is responsible for return shipping costs.
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Non-Returnable Products:
There are a few items that can’t be returned (Non-Returnable):
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Sale items
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Bundled items at discounted rates
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Items marked “Non-Returnable”
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Items you have already assembled
Refund:
We will notify you via email once we have received and processed the returned product. Please allow 10 business days for processing. Refunds will be credited to the original purchasing credit card account number only. Your credit card company may take up to 10 days after processing to post the credit to your account. We are not responsible for fluctuations in the exchange rate or any additional credit card charges.
