Damages

Ground Services

We encourage you to thoroughly inspect your item for damage within 24 hours of receipt and notify us of any damage immediately via email with attached photos. Please contact us immediately and we will start the claim process for you. We understand that sometimes it is not possible to inspect your item that quickly. We give you some extra time and allow you to contact us within 7 days of receiving the shipment.

For Freight LTL Shipments:

If there are any damages you have 1 business day to inform us by email. Include a detailed description and images of the damage product as well at outer packaging. IF YOU HAVE ANY QUESTIONS AT TIME OF DELIVERY CALL CUSTOMER SERVICE AT 1-800 - 527-6690 IMMEDIATELY